Off the Shelf TA

COACH: Getting out of the “fix-it” framework through meaningful engagement

COACH is a framework of techniques and tools designed to engage and empower individuals with complex health and social needs. Care team members will learn behaviors required to build authentic healing relationships, build self-efficacy, and create sustained behavioral change.

Partnered with COACH, RELATE trains supervisors to promote complex care staff adaptability, flexibility, and positive team dynamics. RELATE helps supervisors to build resilience in frontline staff to better tolerate the work’s emotional impact, and then to innovate and think creatively to address challenges.

Kick off Trainings: COACH training for both front line staff and supervisors are five, 2.5-hour virtual sessions. RELATE training is a 3-hour virtual session for supervisors only.

Mid-point Trainings: Three-hour sessions reinforce learning and provides momentum for the last six months of implementation. The COACH session includes themes captured in case conferencing and coaching calls. The RELATE session includes relevant themes captured in on-going RELATE coaching calls.

On-going coaching may be offered via monthly, hour-long COACH and RELATE case conference calls and up to six Skills Labs.

COACH Case Conferencing Call: Group meeting focused on case questions, challenges, and continued guidance on the application of the COACH model.

RELATE Coaching Call: Continued training on the RELATE model to ensures that supervisors have technical expertise to manage patient-facing staff.

Skills Labs: Supplemental training focused on core tenets of complex care delivery, allowing frontline staff to practice complex care skills and engagement strategies.

Monthly Systems Calls: Subject matter experts and organizational leadership meeting to discuss program design, identify needs and themes, and monitor and strategize about the overall progress.


$25,000 - $75,000


Ongoing Availability


1 year


Either single or multiple participants (one ACO or CP per TA project OR multiple ACOs or CPs per TA Project)


Care Coordination / Integration

Community-Based Care and Social Determinants of Health

Consumer Engagement