CSA Trainings

This page hosts online training modules that were developed for Community Service Agencies (CSA). These modules will ground new Care Coordinators and Family Partners in the basics of Wraparound, the care planning model and philosophical foundation of Intensive Care Coordination (ICC) provided by CSAs. Seasoned Care Coordinators and Family Partners may also benefit from these modules as refresher trainings. This site will be updated as new trainings become available. Trainings may include an option to request a certificate of completion at the end of each training. These can be shared with supervisors or employers to demonstrate training completion.

University of Maryland Institute for Innovations and Implementation—Wraparound Trainings
University of Maryland Institute for Innovations and Implementation—Wraparound Trainings

The Institute for Innovations and Implementation offers four free, e-learning trainings related to Wraparound and healthcare. They can be found by visiting the homepage, and then selecting Trainings and Online Trainings. The Wraparound section is found toward the end of list. Each of these trainings has a pre-test and post-test and some offer a certificate of completion. You will be prompted to create a user I.D. and password to access the trainings. Please note that the trainings use Adobe Presenter and are best viewed through Internet Explorer, Microsoft Edge, or Mozilla Firefox.

  • Introduction to Wraparound: Brief Overview (40 Min.) 

Wraparound practitioners in Massachusetts will notice some differences in language as the examples cited in this module are from Maryland and Milwaukee (for instance, in Massachusetts we refer to the Wraparound principle of Persistence, while the University of Maryland Wraparound overview calls it Unconditional Care). That said, the basic philosophy and values of Wraparound presented within this training are consistent, regardless of state or jurisdiction.

  • Somatic Healthcare for Children and Adolescents (4 modules, each approximately 40 Min.)

Modules cover Infancy, Early Childhood, Middle Childhood, and Adolescence. Each provides an overview of what happens during pediatric primary care well child visits and addresses topics such as developmental milestones, immunizations, asthma, obesity, sexually transmitted infections, and other acute conditions.

  • Oral Healthcare for Children and Adolescents (15 Min.)

Provides an overview of oral health and how it contributes to overall physical health and quality of life children and adolescents.

  • Systems of Care Overview (2 Hours)

Most appropriate for new Program Directors. Provides a primer for understanding the principles of the Systems of Care approach and the current state of child-serving systems, as well as the seminal document, Systems of Care by Sheila Pires.

Staff Roles in Wraparound
Defining Staff Roles in Wraparound

Care Coordinators and Family Partners are an essential dyad and a key part of the care planning team for families in Wraparound. This module is an introduction to the unique relationship between care coordinators and family partners, similarities and differences, and includes practice problem-solving with scenarios.