The Center for Health Impact focuses on building the capacity of frontline health workers and their supervisors. Our 84-hour Community Health Worker Course is aligned with the standards set forth by the Massachusetts Board of Certification of Community Health Workers. Over the last decade, CHI has offered a two-day supervisory skills workshop specifically designed to help CHW Supervisors support the effectiveness of the CHWs on their team. Our 60-hour Recovery Coach training provides all the education requirements for the Certified Addiction Recovery Coach (CARC) credential. CHI trainers are approved to implement the 8-hour Mental Health First Aid (MHFA) course. The Youth and Adult MHFA workshops help equip non-clinicians respond more effectively when a community member may be struggling with a mental health challenge and at risk of suicide. Successful completers of the MHFA course will be certified by the National Council on Behavioral Health. CHI’s Fundamentals of Medical Interpreting 60-hour course prepares students for national certification. We will work with your organization to assure each deliverable meets your unique needs.


  • Our diverse high-skilled cadre of seasoned training facilitators are able to customize workshops to meet your organization’s specific needs.
  • In addition to CHI’s certification-based trainings, we specialize in leading dozens of courses on a wide variety of topics including: motivational interviewing, the fundamentals of HIV/AIDS, behavioral risk assessment, caring for Muslim patients, cultural competency, and group education and facilitation skills.
  • CHI is among the first interpretation and translation bureaus established in the United States. For nearly 30 years, our Language Link program has trained hundreds of students to become certified Medical Interpreters.
  • CHI has been at the forefront of building the capacity of CHW Supervisors. Our supervisory skills workshops have been delivered on an ongoing basis from coast-to-coast since 2009. These workshops are taught using a systems-thing approach with emphasis on achieving the triple-aim of reducing per capita cost, improving care, and improving health.


Between January and June 2019 CHI implemented four training cycles of the CHW Core Competency Course for nearly 100 CHWs from Boston to Pittsfield. Reported outcomes in practice stemming from the course include: incorporation of strength-based questions during patient assessments; increased confidence in ability to uphold professional boundaries; adoption of motivational interviewing techniques and ability to connect community members to resources they were unaware of prior to enrolling in the course. CHW Supervisors reported that the course helped their team members further develop their professional identity, improve morale, and gain more clarity of their roles and responsibilities.


The statements in this document are made solely by Center for Health Impact. No statement in this document should be construed as an official position of or endorsement by Abt Associates Inc. or the Massachusetts Executive Office of Health and Human Services.


The Center for Health Impact was founded with the mission to create health equity through partnership and innovation by enhancing access to quality healthcare, eliminating health disparities, and promoting workforce development.


In addition to pursuing social justice, CHI’s diverse team members have discovered many different ways to make their lives, and the lives of those around them, more enjoyable. Their collective joy comes from tango dancing, Reiki healing, backpacking, meditating, bee-keeping and game show hosting. They are a workplace where people are free to be their true selves, including, CHI’s Director, who is known for her quiet but “mischievous” sense of humor.


  • “[We] worked with CHI to administer a training for our new CHWs this past spring and had an overwhelmingly positive experience working with the organization. CHI was able to tailor their training to meet the needs of our CHWs and come in onsite for 12 weeks to train the group. They were proactive in identifying and meeting the needs of some of our staff and incorporated feedback throughout the training as appropriate. We are hopeful to continue our working relationship with CHI for future relevant training needs!” – ACO Practice Manager


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Consumer Engagement

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Population Health Management