For the past 20 years, PCDC’s Performance Improvement Practice has prided itself on “meeting organizations where they are” – tailoring services to meet the unique needs and circumstance of each client as they transform the way they provide care to be more coordinated, patient-centered, and efficient. We partner with providers to help them understand their opportunities and challenges, and to develop customized strategies to achieve goals and, critically, to sustain improvements. PCDC provides technical assistance and training for a variety of organizations, including federally qualified health centers, hospital-based outpatient centers, small primary care practices, and community-based health care organizations, among others, on a host of clinical and operational topics – from care coordination and team-based care to HIV prevention services integration to revenue cycle management and patient access. Because each PCDC staff person has direct experience working in primary care, our supports are practical, proven, and represent best practices in public health and health care. We value accountability, collaboration, commitment, quality, and open-mindedness in our work, and we apply these values to each engagement.
WHAT MAKES THIS VENDOR UNIQUE
- PCDC is a Community Development Financial Institution (CDFI), certified by the US Department of the Treasury, which means, that in addition to our TA, we provide affordable capital to renovate and expand community health centers so that services are offered in settings that promote efficiency, quality, and respect. As a CDFI, PCDC is dedicated to delivering responsible, affordable lending and financial services to low-income, low-wealth communities, including New Markets Tax Credits that attract private investment to incentivize community development and economic growth.
- To date, PCDC has invested more than $1 billion, financing 130+ primary care projects that translates into 1.8 million square feet of added or renovated space, expanding care access to more than a million patients with 3.5 million additional patient visits, while creating more than 10,000 industry jobs in low-income communities. This lens gives us a unique perspective into the needs and opportunities of health care providers to whom we provide training and TA.
A SUCCESSFUL TA EXPERIENCE
One of PCDC’s most successful technical assistance experiences is an accumulation of multiple successes providing expert coaching to support 460 primary care practice sites achieve National Committee on Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition. Over the past two years alone, PCDC partnered with seven Delivery System Reform Incentive Payment Program (DSRIP) networks throughout New York State to help more than 200 practices achieve recognition. PCDC uses a tailored approach, meeting practices where they are, to create individualized plans for improvement, translate complicated standards into attainable tasks, and guide practices through the PCMH recognition process from start to finish. With PCDC’s support, practices have made meaningful changes that improved quality and outcomes by implementing PCMH strategies, including patient access to a personal physician and care team; care coordination and information sharing between primary care, behavioral health, and specialty care; and the use of performance data to identify opportunities for practice improvement.
A hallmark of PCDC’s work is our regular engagement with all levels of staff at a given practice or organization, from focused work with a particular level/group of staff (such as practice managers, or front-line health workers) or a team-based approach that includes medical directors, physicians, nurses, community health workers, and front desk staff and other care team members. Our training and TA is guided by the principles of adult learning: self-directedness, learning by doing, relevance to their situation, using multiple senses, skill-practice, personal development, involvement in the course design and evaluation, among others. We incorporate the range and variety of ways in which adults learn into our TA and course design, including didactic, group, and individual exercises, activities, and videos with guided de-brief discussions.
The statements in this document are made solely by Primary Care Development Corporation. No statement in this document should be construed as an official position of or endorsement by Abt Associates Inc. or the Massachusetts Executive Office of Health and Human Services.
ABOUT PRIMARY CARE DEVELOPMENT CORPORATION
PCDC is a nonprofit organization and national community development financial institution, founded in 1993 to address a critical lack of access to primary care services in New York City’s underserved neighborhoods. Our mission is to catalyze excellence in primary care through strategic community investment, transformative capacity building, and policy initiatives to achieve health equity. PCDC’s mission and approach to TA is grounded in a deep understanding of the needs of health care and community-based service providers in an evolving health care landscape, including the movement toward value-based payments and a focus on the quadruple aim of health care: enhancing patient experience, improving population health, reducing costs, and improving the work life of health care clinicians and staff. PCDC provides expert and customized consulting, training, coaching, and technical assistance to promote accessible, coordinated, high-quality, and compassionate care.
ORGANIZATION FUN FACTS
- PCDC is headquartered at 45 Broadway in the Financial District of New York City, on the site of the presidential mansion occupied by George Washington during his first term as U.S. President, when New York City was the capital, and just steps away from the famed Wall Street sculptures of the “Charging Bull” and “Defiant Girl.”
- From our roots in New York City, PCDC’s team now has provided services in close to 40 states since our founding in 1993.
QUOTES FROM CLIENTS
“PCDC has proven to be an integral part of the way we train our care coordination staff.” – Mary Morris, Director of Workforce Innovation, Bronx Partners for Healthy Communities
“From curriculum design to executing lessons, Angie and Yael’s care and dedication have made them a pleasure to work with and learn from. We at BPHC are thrilled that this partnership has been so successful.”
“The medical home model is essential to [our organization’s] strategy of transforming how health care is delivered in the communities we serve.” – CEO
“PCDC’s leadership and expertise has helped us strengthen our practices, and we are delighted that [our] faculty practice is PCDC’s 200th successful NCQA PCMH recognition.”