PCDC’s Performance Improvement practice provides expert and customized consulting, training, coaching, and technical assistance to primary care practices, supporting them to transform care to be whole-person, comprehensive, coordinated, and cost-effective. PCDC regards each engagement as an opportunity to “meet clients where they are” – to tailor our services to the unique needs and circumstances of each health center, ACO, community-based organization, hospital system, small practice, and behavioral health provider. This work has positioned PCDC as a national leader with a reputation for expert, customized approach to improving quality.
Our team’s leading-edge expertise in population health, health care operations, and health care reform ensures that our clients receive timely and effective guidance to meet rapidly evolving requirements. Our team possesses specialized expertise in team-based care and care coordination, behavioral health integration, PCMH recognition, revenue cycle management, HIV prevention, and care integration. With our guidance, clients achieve significantly improved efficiency and outcomes and build the capacity and culture to manage patients’ complex needs using patient-centered approaches.
WHAT MAKES THIS VENDOR UNIQUE
- PCDC is a US Treasury-certified Community Development Financial Institution (CDFI), through which we provide advisory services and flexible, affordable loan capital to health centers and other care providers – supports they need to build, renovate, integrate, and expand their capacity for providing care. As a CDFI, PCDC plays a leading role in supporting health centers to take advantage of initiatives and funding opportunities that flow from health care reform (such as DSRIP). In this manner, we help health centers to operationalize these initiatives by investing in both capacity building and their physical plant – ranging from provider training, workflow redesign, facility upgrades, and IT infrastructure – to support practice transformation goals. In 2018 alone, PCDC invested and leveraged $142M, creating or preserving 1,360 industry jobs in low-income communities, creating or renovating more than 180,000 square feet of clinical space, and adding to the clinical capacity of our partners of 355,452 patient visits.
A SUCCESSFUL TA EXPERIENCE
PCDC’s successful experiences providing TA include a recent multi-year engagement with seven DSRIP networks throughout New York State. As part of these projects, PCDC’s coaching staff supported more than 200 primary care sites to achieve Patient Centered Medical Home recognition (through NCQA). Our trainers and coaches delivered a comprehensive Care Coordination Training program (utilizing our nationally-recognized curriculum) to nine cohorts of frontline health care workers, focused on whole-person care for patients with the most complex health and social needs, including serious mental illness and unstable housing. PCDC also engaged with a DSRIP network that supports 25 primary care practices focused on improving performance across four aims: 1) increasing primary care access and capacity, 2) supporting team-based care through standardized roles and responsibilities for care teams, 3) leveraging data to drive quality improvement initiatives, including reducing avoidable ED utilization, and 4) sustaining improvements.
A hallmark of PCDC’s work is our regular engagement with all levels of staff at a given practice or organization. From engaging organization leadership to working with front-line staff, effective team-based care models require all staff working together to meet patient needs. With PCDC’s support, health care providers, teams, and organizations have made meaningful changes that improve their ability to provide patient-centered care and position themselves to meet the growing needs of the populations they serve. Our TA is guided by the principles of adult learning: self-directedness, learning by doing, relevance to their situation, using multiple senses, skill-practice, and personal development, among others. Because each PCDC staff person has direct experience working in primary care, our supports are practical, proven, and represent best practices in public health and health care.
The statements in this document are made solely by Primary Care Development Corporation. No statement in this document should be construed as an official position of or endorsement by Abt Associates Inc. or the Massachusetts Executive Office of Health and Human Services.
ABOUT PRIMARY CARE DEVELOPMENT CORPORATION
PCDC is a nonprofit organization and national community development financial institution, founded in 1993 to address a critical lack of access to primary care services in New York City’s underserved neighborhoods. Our mission is to catalyze excellence in primary care through strategic community investment, transformative capacity building, and policy initiatives to achieve health equity. PCDC’s mission and approach to TA is grounded in a deep understanding of the needs of health care and community-based service providers in an evolving health care landscape, including the movement toward value-based payments and a focus on the quadruple aim of health care: enhancing patient experience, improving population health, reducing costs, and improving the work life of health care clinicians and staff. PCDC provides expert and customized consulting, training, coaching, and technical assistance to promote accessible, coordinated, high-quality, and compassionate care.
ORGANIZATION FUN FACTS
- PCDC is headquartered at 45 Broadway in the Financial District of New York City, on the site of the presidential mansion occupied by George Washington during his first term as U.S. President, when New York City was the capital, and just steps away from the famed Wall Street sculptures of the “Charging Bull” and “Defiant Girl.”
- From our roots in New York City, PCDC’s team now has provided services in close to 40 states since our founding in 1993.
QUOTES FROM CLIENTS
“PCDC has proven to be an integral part of the way we train our care coordination staff.” – Mary Morris, Director of Workforce Innovation, Bronx Partners for Healthy Communities
“From curriculum design to executing lessons, Angie and Yael’s care and dedication have made them a pleasure to work with and learn from. We at BPHC are thrilled that this partnership has been so successful.”
“The medical home model is essential to [our organization’s] strategy of transforming how health care is delivered in the communities we serve.” – CEO
“PCDC’s leadership and expertise has helped us strengthen our practices, and we are delighted that [our] faculty practice is PCDC’s 200th successful NCQA PCMH recognition.”