Improving Emergency Department Operations & Utilization
Improving ED throughput and inefficient practices and improving the use of appropriate care settings are key to reducing MassHealth ACOs’ total cost of care. Efficient practices are essential to ensure time-sensitive treatment, transfer, discharge or admission. Stroudwater ED operational improvement engagements evaluate current practices and processes and identify gaps in workflows overburdening providers and staff while potentially impacting outcomes. Specific attention will be directed to ED utilization and national benchmarks related to ED throughput and outcomes. Areas reviewed and evaluated include:
- ED Value Stream from registration to patient disposition
- Avoidable ED visits Multiple Visit Patients (MVPs)
- Current and potential programs to identify and direct patients to the appropriate alternative levels of care. Clinician-led engagement will include a written summary and leadership meeting to present analysis, findings, prioritized recommendations, and improvement actions. Professional cost is per hospital and based on ED volume.
We would be happy to customize this project to meet client needs.