Off the Shelf TA

Using Motivational Interviewing to Improve Engagement in Care and Self-Management

Motivational Interviewing (MI) is widely used in healthcare to engage individuals in care and self-management. HMA offers interactive, training that consists of an overview of the foundational principles of MI, discussion of adherence and resistance as they relate to engagement (including around social determinant of health needs), review of specific MI tools and frameworks including change talk, DARN (“desire, ability, reasons, needs”), and OARS (“open questions, affirmation, reflective listening, and summary reflections”), followed by application of techniques through case studies, small group activities, and role playing. HMA’s MI training can accommodate up to 40 participants and is offered virtually via an online audio/video platform. Total training time is four hours and can be divided into shorter sessions upon request. Customization options include: scope modifications and onsite HMA participation.

Customization Options:
Scope: Training content can be customized to the specific priorities of the ACO or CP, the type and level of staff that are engaged in the training, the number of staff participating in each group and their previous level of exposure to motivational interviewing. In addition, the training content can focus on member engagement to address a specific type of need, for example engagement to address social determinants of health.

Onsite Participation: TA support will be provided via online audio/video technology unless otherwise requested. Onsite HMA participation will influence pricing.


$10,000 - $25,000




Multiple Participants (multiple ACOs or CPs per TA project)


Consumer Engagement